215-745-7900

Pinterest Facebook Twitter
Home > Shipping Policy

Shipping Policy

Shipping & Pick-up

Shipping
One the BOL (Bill Of Ladding) is provided. We ship anywhere in the continental US to commercial and residential addresses, and require 3-7 business days to pull items from stock and prepare shipment.
Warehouse Pick-up
Keep in mind that we require 3-7 business days to pull items from stock. NOTE: Customer is fully responsible for the items once paperwork and receipt of items has been signed. 
Returns
Less Care accepts returns within 14 days of delivery date. To receive a refund, merchandise must be undamaged, in its original condition and packaging, with all accessories included. Shipping charges are not refundable and a 20% restocking fee will apply. Labor fees are not refundable. If the customer will return assembled cabinets: $15 for each wall cabinet and $20 for base cabinet are not refundable. Customer is responsible to ship all items back to Less Care s warehouse at 2501 Grant Avenue, Philadelphia, PA 19114. For questions or concerns, please contact Customer Service at 215-KITCHEN. 
Damages, Exchanges
If you received a damaged product, it must be noted with the shipper to receive a full exchange. However, if a door is damaged or missing from a cabinet we will complete the order within 10 weeks or sooner. All replacements must be made PRIOR to installation, otherwise refunds and replacements will not be granted. Report all damaged, missing, or defective products within 14 days of delivery date otherwise claims will not be accepted. Please call Customer Service at 215-KITCHEN for replacement instructions. 
Storage Fees
It is Less Care s policy to deliver or schedule immediate pick-up as soon as items have been pulled from stock and/or assembled. For every day the pick-up or delivery date is delayed following 5 business days of assembly, a storage fee of $25 will apply, per day. 
Wood Composition:
Please be advised that Wooden boards used for cabinetry are a natural material cut from trees that adapt to different climates and weather conditions, and inherently will expand and contract. It is normal for Wood to expand and contract under different temperatures and humidity levels causing small (1mm – 5mm) spaces to appear on the mitering seam locations.
Maple:
Maple wood is close grained and strong. It has off-white, pale streaks of gold and pink and may contain dark streaks throughout the wood. 
Important Note: If you become aware that the cabinets are damaged, DO NOT INSTALL. No claims will be accepted on installed products.

Privacy Policy
At Less Care, your privacy is our priority. We promise not share your information with any third parties but to use it for contact and purchase identification purposes only. We also want to ensure you of a secure online transaction at lesscare.com. We use the most advanced form of information security currently available in the industry to protect your private information that you may have entered through our registration and/or order forms. The SSL software s latest technology available is up to 256-bit encryption by GeoTrust. To learn more about SSL, follow this link www.geotrust.com
Warranty Information
Most manufacturers offer product warranties. See products for more details. NOTE: When requesting warranty, be sure to have the following: 
• Copy of original invoice
• Date of installation
• Description and pictures of defect
• Model number or description of model 
Placing an Order
Call us or email us to find a dealer
PHONE: 215-745-7900
EMAIL: info@lesscare.com
Creating an Account
Fill in the info required and you will be notified by email when your account is set up.